Privacy Policy

1. Introduction

NeverMiss Reception ("we," "us," or "our") provides AI receptionist services for small businesses, contractors, and home service companies. This Privacy Policy explains how we collect, use, and protect information when you visit our website or interact with our services, including via phone or text message.

By using our website or services, you agree to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

• Contact information: Your name, business name, phone number, and email address.
• Service information: Details about your business, the services you offer, and your customer inquiry needs.
• Call details: Information shared during phone calls handled by our AI receptionist, including caller name, phone number, reason for calling, and any details provided during the call.
• Text message content: Messages sent to or received from our AI receptionist via SMS, including inquiry details and responses.
• Lead information: Customer name, contact details, job type, urgency, and any other information collected during a lead capture interaction.
• Website usage data: Standard web analytics data such as pages visited, browser type, and referring URLs, collected through cookies or similar technologies.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and demo requests submitted through our website.
• Provide and operate our AI receptionist services on your behalf.
• Collect and organize lead information for your business.
• Follow up with you regarding your account, service setup, or support needs.
• Improve and develop our services based on usage patterns and feedback.
• Comply with applicable laws and regulations.

We do not sell, rent, or share your personal information with third parties for their own marketing or promotional purposes.

4. SMS / Text Messaging Disclosure

NeverMiss Reception may communicate with you via SMS text message in connection with your inquiry or our services. By providing your mobile phone number and engaging with our services, you consent to receive conversational text messages related to your inquiry or account.

• Message frequency: Message frequency varies based on the nature of your conversation and service activity.
• Message and data rates: Standard message and data rates may apply depending on your mobile carrier and plan.
• Opt out: You may opt out of SMS messages at any time by replying STOP to any message you receive from us.
• Help: Reply HELP to any message for assistance, or contact us at [email protected].

Mobile phone numbers and SMS consent information are never sold, shared, or rented to third parties for marketing or promotional purposes.

Mobile Information Non-Sharing Disclosure

No mobile information, including mobile phone numbers, SMS opt-in data, or SMS consent, will be shared with third parties or affiliates for marketing or promotional purposes. Mobile information will not be sold, rented, or shared with lead generators. Mobile information may only be shared with service providers when necessary to deliver our messaging services, such as SMS delivery providers, and only as permitted by law.

5. Data Sharing

We do not sell or rent your personal information. We may share information only in the following limited circumstances:

• Service providers: Trusted third-party vendors who assist us in operating our platform (such as cloud hosting or communication infrastructure), under strict confidentiality obligations.
• Legal requirements: When required by law, court order, or government authority.
• Business transfers: In connection with a merger, acquisition, or sale of assets, certain business information may be transferred as part of that transaction. However, mobile phone numbers, SMS opt-in data, and SMS consent will not be sold, rented, shared, or transferred to third parties or affiliates for marketing or promotional purposes.

6. Data Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to contact us promptly if you believe your information has been compromised.

7. Cookies and Tracking

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of the website.

8. Children's Privacy

Our services are intended for business owners and adults. We do not knowingly collect personal information from individuals under the age of 13. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us: