Terms and Conditions

1. Acceptance of Terms

By accessing or using the NeverMiss Reception website at nevermissreception.net, or by using any of our AI receptionist services, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our website or services.

These terms apply to all visitors, clients, and anyone who interacts with NeverMiss Reception through our website, phone system, or text messaging.

2. Use of the Website

You agree to use this website only for lawful purposes. You may not:

• Use the website in any way that violates applicable local, state, or federal laws or regulations.
• Attempt to gain unauthorized access to any part of the website or its related systems.
• Transmit any unsolicited or unauthorized advertising or promotional material.
• Engage in any conduct that restricts or inhibits anyone's use or enjoyment of the website.

3. AI Receptionist Service Description

NeverMiss Reception provides AI-powered receptionist services for small businesses, contractors, and home service companies. Our services may include:

• Answering inbound phone calls on behalf of your business using AI technology.
• Responding to text message inquiries from your customers.
• Collecting lead information including caller name, phone number, job type, and urgency.
• Organizing and delivering customer inquiry details to you via text, email, or a connected platform.
• Handling basic customer intake questions based on your configured settings.

4. No Guarantee of Perfect Performance

Our AI receptionist services are designed to be helpful and reliable, but we do not guarantee perfect transcription, call handling, or lead capture in every instance. AI technology has inherent limitations and may occasionally misinterpret information, miss details, or produce inaccurate transcriptions.

Customer responsibility: You are responsible for reviewing all leads, call summaries, and captured information delivered by our service. You are also responsible for following up with your customers in a timely manner. NeverMiss Reception is not responsible for missed business opportunities resulting from inaccurate AI transcription or delayed follow-up on your part.

5. SMS / Text Messaging Terms

By texting NeverMiss Reception or by providing your mobile phone number in connection with our services, you consent to receive conversational text message replies related to your inquiry or service interaction.

• Purpose: SMS messages are used solely for conversational responses related to your inquiry — not for marketing blasts, spam, or promotional campaigns.
• Message frequency: Message frequency varies based on the nature of your conversation and service activity.
• Message and data rates: Standard message and data rates may apply depending on your mobile carrier and plan.
• Opt out: You may opt out of SMS messages at any time by replying STOP. After opting out, you will receive a single confirmation message and no further texts.
• Help: Reply HELP to any message for assistance, or contact us at [email protected].

We do not send spam or unsolicited marketing messages. Mobile phone numbers collected through our services are never sold, shared, or rented to third parties for marketing purposes.

SMS Program Terms

NeverMiss Reception uses SMS for conversational responses related to inquiries, demo requests, customer follow-up, and AI receptionist services. Message frequency varies based on the conversation. Message and data rates may apply. Reply STOP to opt out. Reply HELP for help. We do not send spam, unsolicited marketing blasts, or sell mobile information. Mobile phone numbers and SMS consent are not shared with third parties or affiliates for marketing or promotional purposes.

6. Intellectual Property

All content on this website, including text, graphics, logos, and software, is the property of NeverMiss Reception and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from any content on this site without our express written permission.

7. Limitation of Liability

To the fullest extent permitted by applicable law, NeverMiss Reception shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our website or services, including but not limited to:

• Lost revenue or business opportunities due to missed, mishandled, or inaccurately transcribed calls or messages.
• Errors or omissions in lead information collected by our AI receptionist.
• Service interruptions, downtime, or technical failures.
• Any reliance on information provided through our AI receptionist services.

Our total liability to you for any claim arising out of or relating to these terms or our services shall not exceed the amount you paid to us in the three months preceding the claim.

8. Disclaimer of Warranties

Our website and services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. We do not warrant that our services will be uninterrupted, error-free, or completely accurate at all times.

9. Third-Party Links

Our website may contain links to third-party websites. These links are provided for your convenience only. We have no control over the content of those sites and accept no responsibility for them or for any loss or damage that may arise from your use of them.

10. Updates to These Terms

We may update these Terms and Conditions from time to time. When we do, we will revise the "Last updated" date at the top of this page. Your continued use of our website or services after any changes constitutes your acceptance of the updated terms. We encourage you to review this page periodically.

11. Governing Law

These Terms and Conditions are governed by the laws of the Commonwealth of Massachusetts, without regard to its conflict of law provisions.

12. Contact Us

If you have any questions about these Terms and Conditions, please contact us: